I was born in Bournemouth in 1971 and grew up in Southbourne and later Meyrick Park. I continued to live in Bournemouth until 2004 when, with my wife and children, I made the colossal trek all the way to Poole! After adjusting to the new climate, we’ve been living happily in Branksome ever since.
I have worked in I.T. for over 20 years, beginning at Granada Home Technology Group where I demonstrated and sold everything from kitchen appliances to PCs. Audio/Visual equipment was my main focus, and at that time digital technology was just beginning with widescreen and digital televisions and DVD players/recorders.
In hindsight, I recognise with that explosion of new technology, there began an ongoing problem for the consumer – whilst there is no shortage of people happy to sell you new technology, there are very few who are willing or able to teach you how to use it effectively.
After Granada I worked for a small, local I.T. firm before moving to a medium sized software company which specialised in financial and stock control systems. In 2005 I was recruited by a client for whom I had project managed a complete system installation across their six branches from Dorset and up to the midlands. They created a new position of IT & Marketing Manager for me to help bed in the new system and grow the business in a more controlled way.
It was at this point that training became a specific part of my work remit. I visited each branch on a regular basis to train the staff on the new computer system and how to get the most out of it. Alongside this, I was tasked with writing user manuals and documenting standardised working processes for all the branches. During this process, I learned a lot about tailoring training and instructions to very different needs and ability levels.
In more recent times I worked for Oracle University (the training division of one of the top 10 largest tech companies in the world), as well as several independent training companies, teaching technical training courses in the UK, Scandinavia and Europe. Typically the courses were 5 days long and I travelled all over the UK, as well as Denmark, Sweden and Belgium to deliver standard courses as well as bespoke courses, which I wrote to accommodate clients’ specific needs.
Although this work was very interesting, the travelling and time spent away from home was not ideal for my family life and so I decided to try and start something that kept me more local. After working with a couple of local businesses this eventually led me to start offering my training services to people who need to master the growing amount of technology they have in their lives and homes.